OUR STORE POLICIES
What You Need to Know
We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.
OUR SHIPPING POLICY
We ship nation wide, throughout the United Kingdom.
Shipping fees covered by the buyer. The shipping price is visible on the checkout page.
We offer a flat rate of 3.99£ on orders.
We aim to dispatch all goods in stock within 2 days from the order date.
Deliveries will take anywhere between 2-5 business days, depending on your location.
RETURNS & REFUNDS
Orders are none refundable once the order is placed.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or you receive the wrong item so that we can evaluate the issue and make it right.
Note that we may only replace an item if the evidence you provided is sufficient to satisfy us.
Please contact us at info@powdercandle.uk
PRIVACY POLICY
Your Information Is Safe with Us
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.